What's the standard process for filing a formal quality claim through the platform versus going directly to the seller?

Why starting with direct communication usually makes sense

Many quality disputes stem from genuine misunderstandings or straightforward errors that a seller is willing to correct once clearly informed — direct communication is typically faster and less adversarial than immediately escalating to a formal process.

When escalating to a formal platform process becomes appropriate

If direct communication doesn’t lead to a reasonable resolution, or if a seller becomes unresponsive or dismissive of a legitimate, well-documented concern, escalating to a platform’s formal dispute process gives you access to a more structured, defined resolution path.

What to have ready for a formal claim

Your documentation — photos, weight or purity discrepancies, communication records with the seller — should be organized and ready before you escalate, since a well-documented formal claim is generally resolved more efficiently than one requiring the platform to request additional evidence after the fact.

How ScrapTrade Makes This Easier

ScrapTrade’s formal dispute process gives buyers a structured path when direct communication with a seller doesn’t resolve a genuine quality issue, backed by the platform’s recorded transaction data.