What do I do if the delivered load weighs significantly less than what was invoiced?
Short answer: Document the discrepancy immediately with your own weighing evidence, ideally on a certified scale, before the material is processed or mixed with other stock, and raise it with the seller promptly rather than after the fact — a significant, well-documented weight discrepancy is a legitimate basis to dispute the invoice and request either a corrected payment or an explanation for the gap.
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Source Scrap →Why acting immediately matters
Once material is processed, mixed with other stock, or significant time passes, it becomes much harder to establish that a weight discrepancy existed at delivery rather than arising from something on your end — documenting and raising the issue promptly, before any further handling, protects your position.
What evidence to gather
Your own weighing, ideally on a certified or independently verifiable scale, along with photos of the delivery and any relevant seals or packaging condition, gives you concrete documentation to support your claim rather than relying on your word against the seller’s invoice.
How to raise this with the seller
Present the specific discrepancy clearly — the invoiced weight versus your measured weight — and ask for an explanation or correction, rather than a vague general complaint. A seller acting in good faith should engage seriously with specific, documented evidence.
How ScrapTrade Makes This Easier
Transactions arranged through ScrapTrade include documented weight expectations as part of the agreement, giving you a clear reference point if a delivered weight doesn’t match what was recorded.
Ready to source scrap with clear, documented specifications? ScrapTrade connects verified buyers and sellers with escrow-protected payments and transparent weighing.
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